COMPLAINT HANDLING PROCEDURE
By introducing simple rules of cooperation, we are guided by the best interests of our clients and the speed of establishing collaboration. Simple procedures and our company's flexibility allow us to work with both small and large clients while maintaining a high standard of cooperation.
Warranty Period
My Office ink and laser cartridges are covered by a lifetime warranty, which means that in case of defects, the product can be claimed regardless of when it was purchased. Revealed product defects will be removed free of charge. Warranty rights apply until the coloring medium (ink/toner) is exhausted.
Reporting a Defect
A defect in the purchased goods should be reported immediately.
What We Expect
Products must carry the manufacturer's labels identifying them as products sold by Office Support. In the case of labeling toners with your own labels, they should be placed in such a way that they do not cover our markings and allow for unambiguous identification of the product. In exceptional cases, the customer may also be required to provide proof of purchase.
How We Fulfill the Warranty
In the event of product defects that prevent the proper use of the printer, we guarantee the repair of the defective goods (in the case of minor faults such as lack of electrical contact, failure to remove protective tape, etc.), replacement, or a refund of the purchase cost if the complaint cannot be processed otherwise. If the complaint is approved, Office Support returns the products at its own expense.
SHIPPING OF CLAIMED PRODUCTS
Returns
The purchased defective goods are sent by the buyer at their own expense to the following address: Office Support Krzysztof Wyląg, 42-624 Tąpkowice, ul. Zwycięstwa 8a. Products submitted for complaint should be secured and packed in original or replacement packaging in a manner that eliminates any doubt as to whether the reported fault occurred at the user's side or during transport. The shipment with the claimed products should contain a list of products with a description of the fault and printouts confirming the product defect.
Warranty Processing Time
The time required to process a complaint is up to 14 days from the date of delivery of the product.
The Warranty Does Not Cover
The warranty will not be honored if the following are found: exceeded product expiration date, broken seals, traces of repairs made by unauthorized persons (the guarantor considers Office Support service as authorized), mechanical damage resulting from improper installation of the toner or ink cartridge, or if the products were not properly stored and operated according to the manufacturer's instructions.